Effective Date: 6/19/26 Last Updated: July 12, 2026
Loray Os ("Loray Os," "we," "us," or "our") operates the website reviewengine.lorayos.com and provides an automated review-generation and reputation management service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our Service.
By using our Service, you agree to the collection and use of information as described in this policy.
1. Information We Collect
1.1 Information You Provide to Us
When you sign up for or use the Service, we may collect:
Contact information: name, email address, and phone number
Business information: business name, Google Business Profile connection details, and CRM data you integrate with our platform
Payment information: processed securely through our third-party payment processor, Stripe. We do not directly store your full credit card or banking details on our servers.
Communications: information you provide when contacting customer support
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, such as your IP address, browser type, device information, and pages visited, through standard web server logs and cookies.
1.3 Information About Your Customers
If you use our Service to send review requests to your own customers, you may provide us with your customers' names, email addresses, and/or phone numbers so that we can send review invitations on your behalf. You represent and warrant that you have obtained all necessary consents from your customers to share this information with us and to have us contact them for this purpose.
2. How We Use Your Information
We use collected information to:
Create and manage your account
Provide, operate, and maintain the Service (including sending automated review requests and responses)
Process payments and manage subscriptions through Stripe
Send you text messages and emails related to your account, transactions, and the Service
Send you promotional or marketing text messages and emails, where you have consented
Respond to customer support requests
Improve and develop our Service
Detect, prevent, and address fraud, security, or technical issues
Comply with legal obligations
3. SMS / Text Messaging Terms
By providing your phone number and opting in, you consent to receive both transactional messages (e.g., account and service notifications) and marketing/promotional messages (e.g., offers and updates) from Loray Os via SMS.
Message and data rates may apply.
Message frequency varies.
You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Carriers are not liable for delayed or undelivered messages.
4. Sharing of Information
We do not sell your personal information. We may share information with:
Service providers, including Stripe (payment processing), our CRM and communications infrastructure providers, and Google (for review platform integration), each of whom is authorized to use your information only as necessary to provide services to us
Legal and safety purposes, such as to comply with a legal obligation, protect our rights, or prevent fraud
Business transfers, such as a merger, acquisition, or sale of assets, in which case information may be transferred as part of that transaction
5. Data Retention
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights and Choices
Depending on your state of residence, you may have the right to:
Request access to the personal information we hold about you
Request correction or deletion of your personal information
Opt out of marketing communications (via the unsubscribe link in emails or by replying STOP to texts)
California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information is collected, request deletion, and opt out of the sale or sharing of personal information (Loray Os does not sell personal information). To exercise these rights, contact us using the information below.
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links and Services
Our Service may integrate with or link to third-party services, including Google Business Profile and Stripe. Your use of those services is governed by their respective privacy policies, and we are not responsible for their practices.
9. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Loray Os 131 Harvard Drive Pittsburgh, PA 15235, [email protected] (323) 401-2843
